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San Diego County Mobile Crisis Response Teams have responded to more than 1,500 calls; and California State Attorney General Rob Bonta on Wednesday got an up-close view of this non-law enforcement response to mental health calls when he toured MCRT operations in Mission Valley with Chair Nathan Fletcher of the San Diego County Board of Supervisors. 

During the tour Attorney General Bonta learned that the clinician-only response is successful, toured the offices and met with dispatchers, clinicians and the County’s behavioral health staff. He also checked out the MCRT vehicle.   

“Californians experiencing a mental health or substance use crisis deserve to be treated with compassionate, professional care,” said Attorney General Bonta. “Thank you to Chair Nathan Fletcher and the Mobile Response Team for this important work to provide the San Diego community with necessary care and support. I am pleased to see California cities, such as San Diego, finding innovative ways to advance public health and safety.” 

“Mobile Crisis Response Teams deliver critical mental health support to San Diegans in crisis while also ensuring law enforcement agencies can concentrate on their number one duty of protecting our residents and communities,” said Chair Fletcher. “Attorney General Bonta cares about mental health and has taken action to improve our statewide system; I was excited he was able to witness how MCRT is a better way to deliver behavioral healthcare than sending law enforcement.”   

Since January of 2021, Mobile Crisis Response Teams have responded to more than 1,500 calls for service. 80% were from the Access and Crisis Line and 20% were from Law Enforcement dispatchers. As of last month, all 11 law enforcement agencies in San Diego County were redirecting mental health crisis calls to MCRT.    

  • Approximately 40% of calls responded to resulted in the individual being able to be stabilized and remain in the community;

  • About 22% of calls responded to resulted in the  individual being transported to behavioral health services in the community- such as the crisis stabilization unit;

  • Approximately 12 % of calls responded to the individual declined services;

  • Approximately 26% of calls resulted in one of the following: EMS intervention, Law Enforcement/PERT intervention, individual could not be located, call canceled while MCRT is enroute, or Hospital/ED; and  

  • About 20% of the individuals the MCRT have served have been homeless. 

The County encourages people to first call its access and crisis line at 888-724-7240 to have a Mobile Crisis Response Team sent, but  if someone calls 911, a team can also be dispatched from there too.

There are 16 Mobile Crisis Response Teams working different shifts daily all across San Diego County 24/7.